Product Warranties

Soaps Electrics Air & Ice stands behind the products we supply and the work we carry out. This page explains how manufacturer warranties and our own workmanship warranty apply to air conditioners, electrical work, appliance repairs and TV antenna installations.

Manufacturer Warranties

Products such as Daikin air conditioners, appliances and TV antenna equipment are covered by their manufacturer’s warranty. Warranty length and terms vary by brand and product, and are separate from any workmanship warranty we provide. Please keep your invoice, as proof of purchase is usually required for a manufacturer warranty claim.

Our Workmanship Warranty

In addition to manufacturer warranties, we back our own installation work with a workmanship warranty. This covers faults that are caused specifically by how a job was installed by our team. It does not cover new or unrelated faults that occur afterwards, or a fault reoccurring after a repair, as this is generally due to the part or product itself rather than our workmanship. Where a fault does relate to our installation workmanship, we will return to assess and rectify it at no additional labour cost within the warranty period. The length of this warranty depends on the type of job and will be confirmed on your invoice or job sheet.

What Isn’t Covered

Warranties do not cover normal wear and tear, damage caused by misuse, accidents, power surges or extreme weather, or faults resulting from work carried out by someone other than our team. Equipment that has not been serviced or maintained in line with the manufacturer’s recommendations may also affect your warranty cover.

Making a Warranty Claim

If you believe a product or our workmanship is faulty, get in touch with our team with your invoice or job details and a description of the issue. We will arrange an inspection and manage the claim with the manufacturer where required. For products that have not been installed, please also see our Refund and Returns Policy.