Delivery and Returns

This page outlines how delivery works for products purchased from Soaps Electrics Air & Ice, and how returns are handled once your order arrives.

Delivery Areas and Timeframes

We deliver across the Cassowary Coast, including Innisfail, Tully, Mission Beach, Cardwell and Babinda. Smaller items that are in stock are generally delivered within 3 to 7 business days. Larger items such as air conditioners are usually delivered together with your installation booking, and special order products may take longer depending on supplier availability. We will let you know an expected timeframe when you place your order.

Delivery Costs

Delivery costs depend on the size of the item and your location within our service area. Where delivery is combined with an installation or service visit, this is generally included in your quote. Any delivery fee will be confirmed before you complete your purchase.

Returns

If you need to return a product, please see our Refund and Returns Policy for full details on eligibility, timeframes and how installed products and workmanship are treated differently from unopened items. If you have any questions about a delivery or a return, get in touch with our team and we will be happy to help.